Lost, Stolen, Fraud & Disputes Webinar

Attend this web session for an overview of the procedures undertaken by both Fidelity staff and financial institution staff when dealing with cardholder’s lost, stolen, fraud, and other disputes.

Core topics include:

Roles & Responsibilities
Dispute Process
Monitoring Reports

Lost, Stolen, Fraud & Dispute Webinars (Approx. 2 hour sessions):

January 29 2:00 pm EST
February 12 2:00 pm EST
March 27 2:00 pm EST
April 29 2:00 pm EST
May 22 2:00 pm EST
June 24 2:00 pm EST
August 21 2:00 pm EST
October 30 2:00 pm EST
November 4 2:00 pm EST
December 11 2:00 pm EST

Automated Card Expert (ACE)

Bancard University

Card Designer

Education & Events Calendar

FIS Updates

Marketing Manual

MasterCard Marketing Center

Visa Releases Details of its Merchant Litigation Settlement

Visa has made available information to help card issuers and acquirers understand the details of its U.S. Multi-District Merchant Litigation settlement and related timelines. Included are frequently asked questions for merchants, sample point-of-sale and point-of-entry disclosures, and maximum surcharge limits and average costs of acceptance documents to share with your staff or cardholders. Click here for more information.

MkgManual

Introducing: ICBA Bancard’s Definitive Guide to Card Marketing

Looking to create a card program that gets noticed and generates profits? Your search is over. Introducing “Card Marketing for Main Street,” a comprehensive, results-oriented guide designed to help community bankers like you develop and maintain a profitable card business. Learn more.